> For the complete documentation index, see [llms.txt](https://docs.talkfurther.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.talkfurther.com/products/ai-phone/ai-sales-agent.md). # Inbound Sales Agent Phone is typically your highest‑intent channel, yet communities regularly lose inbound opportunities to missed calls, voicemail, and broken handoffs. * **60% of sales calls go unanswered.** Families often get sent to voicemail, where their questions remain unresolved and callbacks may never happen. * **Lost first impressions.** When a family reaches out for the first time, delays or unanswered calls can erode trust and lower the likelihood of booking a tour. * **Limited staff availability.** Sales teams can’t always be available after hours, on weekends, or during busy periods when they are out touring. * **No next step**. Less than 20% of front-desk-handled calls mention a tour, which means nearly 80% of conversations end without a clear path forward. Further’s **Inbound Sales Agent** ensures more families speak to a knowledgeable “rep” on the first ring, every call is captured, and next steps are scheduled—day or night.
*** ## What It Does & How It Works The Inbound Sales Agent is a voice-based assistant purpose-built for senior living communities. It is polite, emotionally supportive, and deeply knowledgeable about your community. * **Always-On Coverage.** Configure it to answer **24/7**, only after hours, or on custom weekend schedules. * **Personalized to Each Community.** Draws on the same knowledge base used for AI SMS and AI Email, so it can answer detailed questions about your specific community. * **Conversational Sales Assistant.** Handles prospect inquiries with empathy and professionalism, answering common questions about services, pricing, and amenities. * **Next-Step Scheduling.** Can schedule tours, follow-up calls, and callbacks directly with your sales team’s calendar. * **Analytics & Insights.** Track how many calls were answered by AI, tours booked, and move-ins generated. Listen to every call and view automated evaluations to ensure quality. **Key Outcomes:** * When Further’s Inbound Sales Agent is activated 24/7, communities see an average **7% increase in lead-to-tour conversion.** * Communities using Further's Inbound Sales Agent saw a **\~12x increase in lead-to-tour conversions** versus before using our AI. * **10% fewer lost opportunities.** ```html ``` *** ## Integrations & Configuration #### Integrations The Inbound Sales Agent is part of Further’s connected phone and sales stack. It works alongside: * **Advanced Call Tracking,** which attributes calls to campaigns, captures recordings and transcripts, and pushes lead data into your CRM with AI summaries and sentiment. * **Call Routing Agent**, which uses conversational, intent-based routing to guide callers before the sales conversation begins. * **Call Coaching and Sales Training Agents,** which use call recordings and summaries from Inbound Phone to support coaching, scoring, and role-play programs. * **Analytics and Move-In Prediction**, which feed phone activity into the Analytics Dashboard and Prospect Move-In Prediction Score to help teams prioritize follow-up and measure ROI. #### Configuration The Inbound Sales Agent can be configured to match each operator’s sales workflow: * **Knowledge base configuration:** The agent uses the same approved knowledge base as AI SMS and AI Email, helping keep answers consistent across channels. * **CRM integration:** Call outcomes such as tour requests, notes, and lead details can sync into your CRM for a more complete sales record. * **Community-level settings**: Teams can configure hours, routing behavior, and when the AI should answer versus live staff at the community level. *** ## How to Set It Up Reach out to your Further CSM or contact to activate this feature *** ## Frequently Asked Questions * **Does this replace my sales team?**\ No. The Inbound Phone Agent handles missed calls and common questions, while your team focuses on building relationships and tour families * **Can families tell it’s an AI?**\ The agent is designed to be warm, empathetic, and supportive. Families experience it as a professional, helpful assistant rather than a voicemail. The agent also lets families know it is AI and offers to connect them with a family at any point * **Can I review calls?**\ Yes. Every call is recorded, logged, and scored with automated evaluations. You can listen to every call. * **What analytics are available?**\ You’ll see call volumes, answered calls, tours booked, callbacks scheduled, and move-ins generated—alongside call recordings. * **How fast can we go live?**\ Once routing and CRM mapping are confirmed, most customers can deploy their first communities in days, not months, because there’s no heavy hardware install. *** ## Conclusion Further’s Inbound Sales Agent is the first solution of its kind in senior living. By ensuring every call is answered—whether during business hours, after hours, or weekends—it transforms missed opportunities into booked tours and move-ins. Instead of families hitting voicemail, they receive immediate, supportive answers and next steps, giving your community a competitive edge and a better experience for families. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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